Frequently Asked Questions
Everything you need to know about shopping with STAUD.
What is the STAUD return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental U.S. We also offer expedited shipping options at checkout for faster delivery. International shipping times vary by destination.
Do you offer international shipping?
Yes, STAUD ships to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the value of your order.
How do I care for my STAUD handbag?
To maintain the quality of your STAUD bag, we recommend avoiding prolonged exposure to direct sunlight and moisture. Store your piece in its provided dust bag when not in use and clean leather items with a soft, dry cloth.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is processed immediately to ensure quick delivery. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and items before completing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through services like Affirm or Afterpay in select regions.